ISOMETRIX PAIA MANUAL
Registration Numbers: 2022/517608/07 and 2001/025493/07
PAIA MANUAL
Prepared in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000 (as amended)
Date of Compilation: August 2024
Date of Revision: n/a
1. List of acronyms and abbreviations
1.1. “CEO” means Chief Executive Officer;
1.2. “Company” means both IsoMetrix South Africa (Pty) Ltd (Registration number: 2022/517608/07) and Metrix Software Solutions (Pty) Ltd (Registration number: 2001/025493/07);
1.3. “PAIA” means the Promotion of Access to Information Act, 2 of 2000 (as amended);
1.4. “POPIA” means the Protection of Personal Information Act, 4 of 2013;
1.5. “Regulator” means the Information Regulator of South Africa; and
1.6. “Republic” means the Republic of South Africa.
2. Purpose of this PAIA Manual
2.1. This PAIA Manual is useful for the public to:
2.1.1. check the categories of records held by the Company which are available without a person having to submit a formal PAIA request;
2.1.2. have a sufficient understanding of how to make a request for access to a record of the Company, by providing a description of the subjects on which the Company holds records and the categories of records held on each subject;
2.1.3. know the description of the records of the Company which are available in accordance with any other legislation;
2.1.4. access all the relevant contact details of the Information Officer and Deputy Information Officer who will assist the public with the records they intend to access;
2.1.5. know the description of the guide on how to use PAIA, as updated by the Regulator and how to obtain access to it;
2.1.6. know if the Company will process personal information, the purpose of processing of personal information and the description of the categories of data subjects and of the information or categories of information relating thereto;
2.1.7. know the description of the categories of data subjects and of the information or categories of information relating thereto;
2.1.8. know the recipients or categories of recipients to whom the personal information may be supplied;
2.1.9. know if the Company plans to transfer or process personal information outside the Republic and the recipients or categories of recipients to whom the personal information may be supplied; and
2.1.10. know whether the Company has appropriate security measures to ensure the confidentiality, integrity and availability of the personal information which is to be processed.
3. Key Contact Details for Access to Information of the Company
Role | Name | Telephone | |
---|---|---|---|
Chief Information Officer (IsoMetrix) | Karl Campbell | +27 11 465 6944 | karl.campbell@isometrix.com |
Chief Information Officer (Metrix Software) | Dennis Marketos | +27 11 465 6944 | dennis.marketos@isometrix.com |
Deputy Information Officer (IsoMetrix) | To be confirmed | ||
Deputy Information Officer (Metrix Software) | Susan Theunissen | +27 11 465 6944 | susan.theunissen@isometrix.com |
Access to Information General Contacts | legal@isometrix.com |
National or Head Office
Description | Details |
---|---|
Postal Address | P.O. Box 1696, Cramerview, Johannesburg, 2060 |
Physical Address | Building 7, Fourways Manor Office Park, MacBeth Avenue, Fourways, 2068 |
Telephone | +27 11 465 6944 |
info@isometrix.com | |
Website | www.isometrix.com |
4. Guide on How to Use PAIA and How to Obtain Access to the Guide
4.1. The Regulator has, in terms of section 10(1) of PAIA, as amended, updated and made available the revised Guide on how to use PAIA (“Guide”). This Guide is presented in an easily comprehensible form and manner, as may reasonably be required by a person who wishes to exercise any right contemplated in PAIA and POPIA.
4.2. The Guide is available in each of the official languages and in braille. If you have any queries regarding the Guide, please direct these queries to:
Role | Name | Telephone | |
---|---|---|---|
Information Officer | Mosalanyane Mosala | +27 (0) 10 023 5251 | MMosala@inforegulator.org.za |
Deputy Information Officer | Jaco Jansen | +27 (0) 10 023 5237 | JJJansen@inforegulator.org.za |
Access to Information Contacts | enquiries@inforegulator.org.za |
Physical Address
Description | Details |
---|---|
Physical Address | The Information Regulator (South Africa), JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 |
Postal Address | P.O. Box 31533, Braamfontein, Johannesburg, 2017 |
Telephone | +27 (0) 10 023 5200 |
enquiries@inforegulator.org.za | |
Website | inforegulator.org.za |
4.3. Description of the Guide Contents
The Guide contains descriptions of:
4.3.1. The objects of PAIA and POPIA
4.3.2. Contact Information:
4.3.2.1. The Information Officer of every public body
4.3.2.2. Every Deputy Information Officer of public and private bodies designated in terms of section 17(1) of PAIA and section 56 of POPIA²;
4.3.3. Request Procedure:
4.3.3.1. access to a record of a public body in section 11³; and
4.3.3.2. access to a record of a private body (section 50)⁴;
4.3.4. the assistance available from the Information Officer of a public body in terms of PAIA and POPIA
4.3.5. the assistance available from the Regulator in terms of PAIA and POPIA
4.3.6. all remedies in law available regarding an act or failure to act in respect of a right or duty conferred or imposed by PAIA and POPIA, including the manner of lodging:
4.3.6.1. an internal appeal;
4.3.6.2. a complaint to the Regulator; and
4.3.6.3. an application with a court against a decision by the information officer of a public body, a decision on internal appeal, or a decision by the Regulator or a decision of the head of a private body;
4.3.7. the provisions of sections 14⁵ and 51⁶ requiring a public body and private body, respectively, to compile a manual, and how to obtain access to a manual;
4.3.8. the provisions of sections 15⁷ and 52⁸ providing for the voluntary disclosure of categories of records by a public body and private body, respectively;
4.3.9. tThe notices issued in terms of sections 22⁹ and 54¹⁰ regarding fees to be paid in relation to requests for access; and
4.3.10. The regulations made in terms of section 92.¹¹
4.4. Members of the public can inspect or make copies of the Guide from the offices of the public and private bodies, including the office of the Regulator, during normal working hours.
4.5. The Guide can also be obtained:
4.5.1. Upon request to the Information Officer at legal@isometrix.com;
4.5.2. From the website of the Regulator at: https://www.justice.gov.za/inforeg/
4.6. A copy of the Guide is also available in the following two official languages, for public inspection during normal office hours:
4.6.1. English; and
4.6.2. isiZulu.
5. Key Contact Details for Access to Information of the Company
5.1. Publicly Available Records
Records that are available to the public and do not require a request in accordance with the procedure in PAIA include the following: this PAIA Manual and the Guide. These documents can be requested for inspection and copying by the public via email or at the offices of the Company.
5.2. Records Automatically Available to Employees
Records that are automatically available to all employees of the Company and do not require a request in accordance with the procedure in PAIA include personnel records and records of disciplinary hearings and related matters, which are available to the employee concerned.
5.3. Records Automatically Available to Customers and Service Providers
Records that are automatically available to customers, contracted service providers, and employees of the Company, and do not require a request in accordance with the procedure in PAIA, include those contemplated in section 18 of POPIA. This includes the notification to a data subject when collecting personal information.
Category of Records | Types of the Record | Available upon Request |
---|---|---|
Legal compliance | PAIA Manual | Available to public on request |
Legal compliance | Guide | Available to public on request |
Legal compliance | Section 18 Notice | Only by employee, customer, or service provider |
Employee information | Personnel records, records of disciplinary hearings and related matters | Only by employee |
Marketing information | Product information | Available to public on request |
Marketing information | Brochures | Available to public on request |
Marketing information | Media Releases | Available to public on request |
Marketing information | Publications | Available to public on request |
Marketing information | Newsletters | Available to public on request |
Marketing information | Marketing and Promotional Material | Available to public on request |
6. Description of the records of the Company which are available in accordance with any other legislation
Category of Records | Applicable Legislation |
---|---|
PAIA Manual | PAIA |
Guide | PAIA |
Section 18 notice | POPIA |
Memorandum of incorporation | Companies Act, 71 of 2008 |
Employment legislation | Basic Conditions of Employment Act, 75 of 1997 |
Employment Equity Act, 55 of 1998 | |
Labour Relations Act, 66 of 1995 | |
Occupational Health and Safety Act, 85 of 1993 | |
Pension Funds Act, 24 of 1956 | |
Unemployment Contributions Act, 4 of 2002 | |
Unemployment Insurance Act, 63 of 2001 | |
Consumer protection and KYC obligations | Consumer Protection Act, 68 of 2008 |
Electronic Communication and Transactions Act, 25 of 2002 | |
Financial Intelligence Centre Act, 38 of 2001 | |
Finance and tax records | South African Revenue Services Act, 34 of 1997 |
Income Tax Act, 58 of 1962 | |
Currency and Exchanges Act, 9 of 1933 (and Exchange Control Regulations) | |
Value Added Tax Act, 89 of 1991 |
7. Description of the subjects on which the Company holds records and categories of records held on each subject by the Company
Subjects on which the body holds records | Categories of records |
---|---|
Administration and information technology | Intranet; correspondence with internal and external parties; systems documentation and manuals |
Company Secretarial | Company registration documents including the memorandum of incorporation; statutory returns; powers of attorney; share Certificates; share registers; attendance registers of directors' and other meetings |
Company authorisation and licences | Employer registrations; VAT Registrations; Taxpayer registrations |
Finance | Audited annual financial statements; banking details and bank accounts; bank statements; asset register; debtors/creditors statements and invoices; general ledgers and subsidiary ledgers; general ledger reconciliation; management accounts; and policies and procedures |
Human Resources | HR policies and procedures (e.g., grievance procedures, maternity leave, safety, health and environmental records); advertised posts; employee information and related records (e.g., leave, employment and termination agreements, training records, disciplinary records, labour dispute records, pay slips); occupational health and safety records (e.g., accident reports); standard letters and notices for the employment and termination of employees; payroll reports and wage register; and employee benefit arrangements rules and records |
Information security / information technology | Computer and mobile device usage policy documentation; disaster recovery plans; hardware asset registers; information security policies, standards and procedures; information usage policy documentation; project, disaster recovery and implementation plans; software licensing; and system documentation and manuals |
Insurance | Risk management plans; risk management frameworks; audit reports; insurance investigation reports; insurance claim records; and insurance policies |
Intellectual Property | Trademark, designs, templates, seminar content, online course material, know-how |
Legal and compliance | Commercial agreements, including with customers, suppliers, service providers and other parties; litigation court documents and records; registrations; compliance records; correspondence with regulators and customers |
Marketing | Market information; Product Brochures; Product sales records; Marketing strategies; Copies of advertisements; Customer database; Company performance records |
Movable and Immovable Property | Lease agreements; Credit agreements; Trademark registrations |
Operations | Customer and supplier lists; products and services; policies and procedures; disaster recovery and implementation plans |
Strategic Documents, Plans, Proposals | Annual Reports, Strategic Plan, Annual Performance Plan |
Supply Chain Management / procurement | Contractor, client and supplier agreements; lists of suppliers, products, services and distribution; policies and procedures; requests for proposals and requests for information; standard terms and conditions for supply of services and products |
Taxation | Income tax returns, PAYE returns and other tax returns, VAT returns and IRP5s |
Website | Company profile, Areas of Services and Expertise; News and Publications; Coverage; Client portal |
8. Processing of Personal Information
8.1. Purpose of Processing Personal Information
8.1.1. The Company will only process personal information in line with the Company’s Data Protection Policy, which is available on request, and the Company’s privacy statement, which is available on the Company’s website.
8.1.2. The purposes for which the Company processes personal information include the processing of:
8.1.2.1. Customer and supplier information as required for the conclusion or performance of contracts and/or its legitimate interests;
8.1.2.2. Employee and candidate personal information, including sensitive personal information when required in terms of legislation, in order to facilitate and administer the Company’s employee contracts;
8.1.2.3. Personal information of any visitors to the Company’s offices as part of and in compliance with its internal security measures and protocols;
8.1.2.4. The personal information of a requester (as defined in PAIA) and in compliance with the Company’s legal obligations.
8.2. Description of the categories of data subjects and of the information or categories of information relating thereto
This section specifies the categories of data subjects in respect of whom the Company process personal information and the nature or categories of the personal information being processed. The inclusion of any subject of records should not be taken as an indication that the records in those categories will be made available under PAIA, as certain grounds for refusal may be applied.
Categories of Data Subjects | Personal Information that may be processed |
---|---|
Customers / Clients | Name, address, contact names and contact details, email address, registration numbers or identity numbers, bank details, login details |
Service Providers / Third party contractors | Names, identity or registration number, address, contact information, VAT numbers, bank details, login usernames, qualifications, gender, race |
Employees | Names, last name, identity number, physical and postal address, contact information, banking details, qualifications, gender, race, pregnancy, marital status, age, language, education information, employment history, ID number, criminal record, names of next-of-kin, nationality, physical or mental health and related medical records (e.g., doctor's notes), biometric information, medical aid information, professional affiliation and references |
8.3. The recipients or categories of recipients to whom the personal information may be supplied
Category of Personal Information | Recipients or Categories of Recipients to whom the personal information may be supplied |
---|---|
Identity number and names, for criminal checks | South African Police Services |
Qualifications, for qualification verifications | South African Qualifications Authority |
Credit and payment history, for credit information | Credit Bureaus |
Name, address, registration numbers, employment status and bank details | Third party contractors |
Name, address, registration numbers or identity numbers, employment status, bank details, business information, statutory report, business reports | Regulatory bodies (including the South African Revenue Service) |
Employee information | Related group entities, third party service providers |
8.4. Planned Transborder Flows of Personal Information
8.4.1. The Company uses the Microsoft Azure storage platform, which is hosted in the EU. The Company has enabled the necessary security functionality in its systems to safeguard information against malicious access and use. These measures are in addition to the standard data protection policies implemented within the Company.
8.4.2. The Company may also transfer personal information to its affiliate entities under the requisite security measures and in accordance with POPIA.
8.4.3. The Company may also pass your personal information to trusted third parties, including but not limited to “Pardot,” to facilitate the distribution of email and SMS communications.
8.4.4. When we do share personal information with a third party, we will ensure that we have a lawful basis for doing so and will assess the third party’s ability to secure such personal information. We will also ensure (where applicable) that we have a written contract in place with them to apply appropriate safeguards to protect personal information to a standard that provides us with sufficient guarantees regarding the security of that personal information.
8.5. General Description of Information Security Measures to be Implemented by the Responsible Party to Ensure the Confidentiality, Integrity, and Availability of the Information
8.5.1. The Company has its information systems built on the ISO27001 standards. The acceptable use of all the Company’s devices and information systems is governed by the standard and its related policies.
8.5.2. The ISO27001 policies allow for the safeguarding of information, including personal information. They ensure that basic security platforms, solutions, software, principles, and architecture are in place to protect its information systems against data leakage and the misuse of its information.
9. PAIA Access Request Procedure
9.1. General
9.1.1. The purpose of this section is to provide requesters with enough guidelines to facilitate a request for access to records held.
9.1.2. It is important to note that an application for access to information can be refused if the application does not comply with the procedural requirements of PAIA. Additionally, the successful completion and submission of an Access Request Form does not automatically allow the requester access to the requested record.
9.1.3. Any third party who requires data, documents, and/or information from the Company or its service providers must provide a letter of authorization from the entity they represent. The authorization letter should state that the requester is authorized to request the data, documents, and/or information and specify the purpose for which it is requested. Any individual requesting such data, documents, and/or information in their personal capacity should state that fact and specify the purpose for which the information is requested.
9.1.4. All data, documents, and/or information received by the requester from the Company or its service providers may only be used for the purposes for which it is provided. Such data, documents, and/or information may not be retained or utilized in any format or for any other purpose. Upon completion of the project for which the data, documents, and/or information was requested, the requester must certify in writing and within seven days of completion that they have duly destroyed such data, documents, and/or information.
9.1.5. Requesters are required to use reasonable means to prevent unauthorized disclosure and to protect the confidentiality of data, documents, and/or information provided to them by the Company or its service providers.
9.1.6. Note: If it is reasonably suspected that the requester has obtained access to the Company’s records through the submission of materially false or misleading information, legal proceedings may be instituted against such requester.
9.2. Completion of Access Request Form
9.2.1. In order for the Company to respond to requests in a timely manner, the Access Request Form should be completed, taking due cognizance of the following Instructions on Completion of Forms:
9.2.1.1. The Access Request Form must be completed in the English language.
9.2.1.2. Type or print in BLOCK LETTERS an answer to every question.
9.2.1.3. If a question does not apply, state “N/A” in response to that question.
9.2.1.4. If there is nothing to disclose in reply to a particular question, state “nil” in response to that question.
9.2.1.5. If there is insufficient space on a printed form in which to answer a question, additional information may be provided on an additional folio.
9.2.2. When the use of an additional folio is required, precede each answer thereon with the title applicable to that question.
9.2.3. All additional folios must be signed by the requestor.
9.3. Submission of Access Request Form
9.3.1. The completed Access Request Form must be submitted either via conventional mail or email and must be addressed to the contact person as indicated in Section 51(1)(a).
9.3.2. An initial, non‐refundable ZAR 140.00 (incl. VAT) request fee is payable upon submission.
9.3.3. Note: This fee is not applicable to Personal Requesters, referring to any person seeking access to records that contain their personal information.
9.4. Payment of Fees
9.4.1. Payment details can be obtained from the contact person as indicated in Section 2 above (Section 51(1)(a) of PAIA), and payment can be made either via a direct deposit, by bank guaranteed cheque, or by postal order (no credit card payments are accepted). Proof of payment must be supplied.
9.4.2. Note: If the request for access is successful, an access fee will be required for the search, reproduction, and/or preparation of the record(s) and will be calculated based on the Prescribed Fees (refer to Annexure A below). The access fee must be paid prior to access being given to the requested record.
9.5. Notification
9.5.1. Requests will be received by the contact person as indicated in Section 2 above (Section 51(1)(a) of PAIA), and the requester will be notified within 30 days of receipt of the completed Access Request Form.
9.5.2. Subsequent notifications may include the notification of an extension period (if required).
9.5.3. The requesters may be notified whether an extension period is required for processing their requests, including:
9.5.3.1. The required extension period, which will not exceed an additional 30-day period;
9.5.3.2. Adequate reasons for the extension; and
9.5.3.3. Notice that the requester may lodge an application with a court against the extension and the procedure, including the period, for lodging the application.
9.6. Payment of Deposit (if applicable)
9.6.1. The requester may be notified whether a deposit is required. A deposit will be required depending on certain factors such as the volume and/or format of the information requested, and the time required for searching and preparing the record(s). The notice will state:
9.6.1.1. The amount of the deposit payable (if applicable); and
9.6.1.2. That the requester may lodge an application with a court against the payment of the deposit and the procedure, including the period, for lodging the application.
9.6.2. Note: In the event that access is refused to the requested record, the full deposit will be refunded to the requester.
9.7. Decision on Request
9.7.1. If no extension period or deposit is required, the requester will be notified within 30 days of the decision on the request.
9.7.2. If the request for access to a record is successful, the requester will be notified of the following:
9.7.2.1. The amount of the access fee payable upon gaining access to the record (if any);
9.7.2.2. An indication of the form in which access will be granted; and
9.7.2.3. Notice that the requester may lodge a complaint with the Information Regulator or an application with a court against the tender or payment of the access fee, or the tender or payment of the deposit and the procedure, including the period, for lodging the complaint with the Information Regulator or the application.
9.7.3. If the request for access to a record is not successful, the requester will be notified of the following:
9.7.3.1. Adequate reasons for the refusal (refer to Third Party Information and Grounds for Refusal below); and
9.7.3.2. That the requester may lodge a complaint with the Information Regulator or an application with a court against the refusal of the request and the procedure, including the period, for lodging the application.
9.8 Third Party Information
9.8.1. If access is requested to a record that contains information about a third party, the Company is obliged to attempt to contact this third party to inform them of the request. This enables the third party the opportunity to respond by either consenting to the access or providing reasons why the access should be denied.
9.8.2. In the event of the third party furnishing reasons for the support or denial of access, our designated contact person will consider these reasons in determining whether access should be granted or not.
9.9. Grounds for Refusal
9.9.1. The Company may legitimately refuse to grant access to a requested record that falls within a certain category. Grounds on which the Company may refuse access include:
9.9.1.1. Protecting personal information that the Company holds about a third person (who is a natural person), including a deceased person, from unreasonable disclosure.
9.9.1.2. Protecting commercial information that the Company holds about a third party or the Company (for example: financial, commercial, scientific, or technical information that may harm the commercial or financial interests of the organization or the third party).
9.9.1.3. If disclosure of the record would result in a breach of a duty of confidence owed to a third party in terms of an agreement.
9.9.1.4. If disclosure of the record would endanger the life or physical safety of an individual.
9.9.1.5. If disclosure of the record would prejudice or impair the security of property or means of transport.
9.9.1.6. If disclosure of the records would prejudice or impair the protection of a person in accordance with a witness protection scheme.
9.9.1.7. If disclosure of the record would prejudice or impair the protection of the safety of the public.
9.9.1.8. The record is privileged from production in legal proceedings unless the legal privilege has been waived.
9.9.1.9. Disclosure of the record (containing trade secrets, financial, commercial, scientific, or technical information) would harm the commercial or financial interests of the Company.
9.9.1.10. Disclosure of the record would put the Company at a disadvantage in contractual or other negotiations or prejudice it in commercial competition.
9.9.1.11. The record is a computer program.
9.9.1.12. The record contains information about research being carried out or about to be carried out on behalf of a third party or the Company.
9.9.1.13. Records that cannot be found or do not exist: If the Company has searched for a record and it is believed that the record either does not exist or cannot be found, the requester will be notified by way of an affidavit or affirmation. This will include the steps that were taken to try to locate the record.
9.10. Your Remedies
9.10.1. The Company does not have internal appeal procedures. As such, the decision made by the Information Officer is final. If your request is denied, you are entitled to lodge a complaint with the Information Regulator or apply to a court with appropriate jurisdiction for relief.
10. Availability of the PAIA Manual
10.1. A copy of the PAIA Manual is available-
10.1.1. at the offices of the Company for public inspection during normal business hours;
10.1.2. on the website of the Company at www.isometrix.com;
10.1.3. to any person upon request and upon the payment of a reasonable prescribed fee; and
10.1.4. to the Regulator upon request.
10.2. A fee for a copy of the PAIA Manual, as contemplated in annexure B of the Regulations, shall be payable per each A4-size photocopy made.
11. Updating of the PAIA Manual
The Information Officer will, on a regular basis, update this PAIA Manual.
Issued by:
Karl Campbell
Chief Executive Officer
Annexure A – Schedule of fees: Fees in respect of private bodies
Item | Description | Amount |
---|---|---|
1. | The request fee payable by every requester | R140.00 |
2. | Photocopy/printed black & white copy of A4-size page | R2.00 per page or part thereof. |
3. | Printed copy of A4-size page | R2.00 per page or part thereof. |
4. | For a copy in a computer-readable form on: | |
(iii) Flash drive (to be provided by requestor) | R40.00 | |
(iv) Compact disc | ||
• If provided by requestor | R40.00 | |
• If provided to the requestor | R60.00 | |
5. | For a transcription of visual images per A4-size page | Service to be outsourced. Will depend on quotation from Service provider. |
6. | Copy of visual images | |
7. | Transcription of an audio record, per A4-size page | R24.00 |
8. | Copy of an audio record on: | |
(v) Flash drive (to be provided by requestor) | R40.00 | |
(vi) Compact disc | ||
• If provided by requestor | R40.00 | |
• If provided to the requestor | R60.00 | |
9. | To search for and prepare the record for disclosure for each hour or part of an hour, excluding the first hour, reasonably required for such search and preparation. | R145.00 |
To not exceed a total cost of | R435.00 | |
10. | Deposit: If search exceeds 6 hours | One third of amount per request calculated in terms of items 2 to 8. |
11. | Postage, e-mail or any other electronic transfer | Actual expense, if any. |
References:
¹For the purposes of [PAIA], each public body must, subject to legislation governing the employment of personnel of the public body concerned, designate such number of persons as deputy information officers as are necessary to render the public body as accessible as reasonably possible for requesters of its records.
²Each public and private body must make provision, in the manner prescribed in section 17 of [PAIA], with the necessary changes, for the designation of—
- such a number of persons, if any, as deputy information officers as is necessary to perform the duties and responsibilities as set out in section 55(1) of POPIA; and
- any power or duty conferred or imposed on an information officer by this Act to a deputy information officer of that public or private body.
³Section 11. Right of access to records of public bodies.—(1) A requester must be given access to a record of a public body if—
- that requester complies with all the procedural requirements in [PAIA] relating to a request for access to that record; and
- access to that record is not refused in terms of any ground for refusal contemplated in Chapter 4 of [PAIA].
⁴Section 50. Right of access to records of private bodies.—(1) A requester must be given access to any record of a private body if—
- that record is required for the exercise or protection of any rights;
- that person complies with the procedural requirements in [PAIA] relating to a request for access to that record; and
- access to that record is not refused in terms of any ground for refusal contemplated in Chapter 4 of [PAIA].
—
⁵Section 14(1). The information officer of a public body must in at least three official languages make available, as referred to in [section 14(3) of PAIA], a manual containing information as prescribed in the remainder of section 14 of PAIA.
⁶Section 51(1). The head of a private body must make available a manual in terms of [section 51(3) of POPIA].
⁷Section 15(1). The information officer of a public body, referred to in paragraph (a) or (b)(ii) of the definition of “public body” in section 1 [of PAIA], must make available in the prescribed manner a description of— (a) the categories of records of the public body that are automatically available without a person having to request access.
⁸Section 52. Voluntary disclosure and automatic availability of certain records.—(1) The head of a private body may, on a voluntary basis, make available in the prescribed manner a description of— (a) the categories of records of the private body that are automatically available without a person having to request access in terms of PAIA.
⁹Section 22(1). The information officer of a public body to whom a request for access is made, must by notice require the requester to pay the prescribed request fee (if any), before further processing the request.
¹⁰Section 54(1). The head of a private body to whom a request for access is made must by notice require the requester to pay the prescribed request fee (if any), before further processing the request.
¹¹Section 92(1). The Minister may, by notice in the Gazette, make regulations regarding—
- (a) any matter which is required or permitted by this Act to be prescribed;
- (b) any matter relating to the fees contemplated in sections 22 and 54 [of PAIA];
- (c) any notice required by [PAIA];
- (d) uniform criteria to be applied by the information officer of a public body when deciding which categories of records are to be made available in terms of section 15 [of PAIA]; and
- (e) any administrative or procedural matter necessary to give effect to the provisions of [PAIA].