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Congratulations! You’ve made the right decision to partner with IsoMetrix to solve your Environmental, Health, Safety, Community or Quality challenges. These are core areas of your business, and as such, your approach to how you implement, adopt, and socialize this across should not be undervalued.

In order for your organization to gain value and obtain a return on your investment, a focus on user adoption and change management should sit at the heart of how you partner with IsoMetrix to implement, onboard, support, and expand the software solution from the front-line to the board room.

As such, whether your focus is on a selection of specific modules for Safety Management, a comprehensive ESG and GHG Reporting and Management solution across your organization (including supply chain Scope 1, 2, and 3), a Stakeholder Management and Engagement solution, or a fully Integrated HSEC or SHEQ Management system, a mindset of partnership and collaboration with IsoMetrix is key to your success.

From Templated to Tailored

There is no one size fits all in terms of approaches to realize value of your investment in IsoMetrix software solutions. Small companies may have mature processes. Large companies may have immature processes. You may be implementing your first EHS or Sustainability software solution, moving from an Excel and email approach. You may be replacing a software that you have used for 10+ years that isn’t working for you any longer.

Based on the variety of experiences we’ve had over 25+ years, IsoMetrix takes a 3-T approach to implementation, onboarding, support, and expansion—

Templated

All IsoMetrix solutions are templated, meaning that there is a starting point for Data Capture, Data Flow, and Data Reporting and Analysis that customers can use with little effort except populating things like your business reporting structure, users, and a few other key data sources. This provided the most rapid return on investment and the shortest time to impact. Available for IsoMetrix Aurora and Lumina

Tweaked

This approach follows the ’80-20’ rule— focus on Templated for 80% but tweak a few key things you need with the other 20%. There may be some region specific regulations that must be captured and managed for one site but not others. Maybe there is a specific workflow required for an Incident sign-off, or there is a Dashboard that you’ve been using for years and you want to replicate it. These all require some tweaking. This is a good “middle ground” for focusing on what you need rather than what you want and falls on the shorter time to value realization time-frame. Available for IsoMetrix Aurora and Lumina

Tailored

You’ve spent years developing company specific processes and procedures that need to be reflected in the IsoMetrix software. This type of approach is typical for an enterprise implementation where there are detailed requirements, needs for specific documentation, detailed configuration, thorough testing, and iterative implementations. There is typically a robust Statement of Work, which means more time and money invested not just initially, but also in ongoing support and training costs. In this case, a larger return may be realized, however it will typically take a bit longer to feel that realization. Note this approach only available with IsoMetrix Aurora

Support and Support Services

There is no such thing as “set it and forget it” in enterprise software. Your organization made a sizeable investment in time and money to select and implement a Safety and Sustainability software solution. In order to effectively preserve and grow the value and impact you’ve gained, it is important that your internal support systems to increase user adoption and management reporting, has an opportunity to leverage IsoMetrix experience to assist you in achieving your goals.

All customers receive access to our Standard IsoMetrix Support Services and Success Plans, which offers access to e-Learning material, a Support Desk and Ticketing System, and telephone support.

Additionally, customers can subscribe to a variety of Support Tiers and Success Plans, which offers additional benefits such as Dedicated Customer Success Managers, On-going Training Sessions, Enhancement Services, and Version Upgrades. Whether you’re “trying to get your ESG Reporting plane off the ground” or you’re implementing your next generation IsoMetrix Integrated Management System, we are here to partner with you for success.