Social Sustainability Software

Social sustainability software that moulds to your needs…

central action manager and gis integration imageWhen companies in extractive industries engage in business activities, they disrupt the social environment. It is essential that, from the outset, organisations understand who and what is going to be disrupted and how the company needs to mitigate the impact and add value to the social chain.

Traditionally this is managed using a variety of standalone or spreadsheet-based systems. Such environments do not provide visibility into an organisation’s social sustainability profiles, compromising efficiency and increasing the risk of community dissatisfaction and litigation.

Our solutions

The IsoMetrix Social Sustainability solutions assist organisations to manage the social environment and drive operational performance improvement, effectively reducing risk and cost.

The software combines the different social sustainability processes in a dynamic, flexible and systematic way, thereby providing a single, comprehensive, integrated management solution.

The easy-to-use and intuitively designed interfaces facilitate the rapid adoption of a culture of participation to achieve corporate goals and objectives.

IsoMetrix helps organisations drive compliance with international management system standards and guidelines such as ISO 26000, Global Reporting Initiative (GRI), International Finance Corporation (IFC) and many more.


  • Automation of social sustainability management thereby increasing efficiency and reducing cost
  • Standardisation of social sustainability best practice processes throughout the organisation and across multiple projects
  • Understand impacts and how to mitigate them, and where to channel development efforts
  • Visibility of progress against commitments on a real time basis and not from one annual report
  • Reports such as the Stakeholder Profile, Obligations & Commitments and Stakeholder Interaction Plan at the press of a button
  • Social sustainability teams spend less time writing reports and more time in the field and thinking strategically
  • Easy integration with third party systems such as procurement data from ERP or stakeholder data from Excel spreadsheets
  • Offline capabilities through dynamic Excel templates
  • Multi-language
  • Automated notifications and reminders together with security based work process flow
  • Visible performance monitoring and process optimisation
  • Increased data and information security
  • Reduction in administrative burden and costs
  • Full audit trail for each and every change to all records
  • Visibility of information through powerful management dashboards
  • Responsibility and accountability of tasks through the Central Action Manager
  • IsoMetrix can grow and evolve over time as an organisation’s sustainability projects develop and mature

Key features:

Central action manager

The central action manager is at the heart of any IsoMetrix system. Actions are assigned to users in the system ensuring the close-out of all tasks and processes. Actions manage the process by which employees are held accountable for their responsible tasks. Actions and their progress are easily visible via the dashboards where they can be sorted by user and status.


Policies & Procedures

All documentation within the company including policies, procedures, supporting documents and guidelines, need to be stored within a single accessible platform.

  • The module allows easy accessibility with the document either uploaded directly to the IsoMetrix server or hyperlinked to a document management system such as Microsoft SharePoint
  • Documentation which needs to be periodically reviewed can have Actions with reminder notifications set against it
  • Search for relevant documents in IsoMetrix using document metadata such as categorisations and keywords

Aspects & Impacts

Social Aspects are all elements of an organisation’s activities or products or services that can affect the social environment.

Social Impacts are any change to the social environment, whether adverse or beneficial, wholly or partly resulting from an organisation’s aspects.

  • All aspects are defined and their subsequent impacts identified
  • Risk assessments can be performed in terms of the consequence vs the likelihood of each impact
  • Identification of project impacted stakeholders
  • An holistic view of the consequences of the organisation’s activities, processes and projects is available through the dashboards

Baseline Assessments & Surveys

The Baseline Assessment is the first step towards understanding the communities that are affected and impacted by the organisation’s activities. This understanding is essential for the organisation to be able to work with the communities whose participation is key to its success and sustainability.

  • The aim of the assessment module is to provide a platform for the capture of qualitative and quantitative social baseline data and follow up assessment surveys
  • Captures the baseline Livelihood and Socio- Economic survey details
  • All survey question outcomes can be assigned values and are therefore measurable
  • Because of the agility of the IsoMetrix framework, project specific surveys can easily be configured

Baseline Assessments are typically broken down into the following submodules in IsoMetrix:

  • Vulnerability
  • Community Family & Households
  • Social Traditional & Political Networks
  • Financial Support & Livelihoods
  • Cultural & Religious Heritage
  • Access to Services
  • Quality of Life Index

Obligations & Commitments Planning All planning focuses on the nature of the project and who the project affected stakeholders are.

  • Ensures the impacts of the organisation on the social environment are addressed
  • Brings development in line with the objectives of sustainable development as articulated through regulatory policy
  • Provides a platform for the registration, management and monitoring of planned obligations and commitments
  • Ensures the organisation will mitigate or compensate for harmful impacts of their projects
Social engagement

Stakeholder Register

A register of all stakeholders and stakeholder entity members who are affected and impacted by the organisation.

  • Captures each stakeholder and records key demographics
  • Stakeholders can be captured as individuals or as entities
  • Classification according to stakeholder type

Stakeholder Engagement Plan

The strategy of how, where, when and what to engage with material stakeholders.

  • Identification of the different engagement methods that will be employed
  • Identify the target stakeholders for each engagement
  • Document key engagement topics
  • The dashboards allow analysis of actual engagement versus planned engagement

Stakeholder Interaction

This is the process through which an organisation engages with the people who may be affected or impacted by the organisation’s decisions or who can influence the implementation of those decisions.

  • Any interaction with stakeholders is captured together with the outcome of the engagement
  • Enables the organisation to identify emerging issues, shape their responses, and continue to drive performance improvements
  • Provides a platform for a common approach to all engagements ensuring continuity in communication

Stakeholder Mapping

This involves profiling of the stakeholder through risk ratings, level of influence assessments and other metrics that help determine the stakeholder’s priority.

  • The selected stakeholder is rated on a number of criteria such as their level of influence that help define their profile
  • They can then be assigned prioritisation based on ranking

Meeting Manager

This is used for all internal (organisation) and external (stakeholders) scheduled meetings.

  • Manages scheduling, attendance, agendas and ensuing actions which may arise from the meeting
  • Meeting minutes are easily accessible
  • Helps ensure action items are closed out in the timeframe agreed in the meeting

Complaints & Grievance Management

According to the IFC, a good grievance process can enhance outcomes and give people satisfaction that their complaints have been heard, even if the outcome is less than optimal.

IsoMetrix follows a process driven approach to Grievance Management with the following stages typically being addressed:

  • Receive and acknowledge
  • Classify & assign
  • Investigation
  • Respond & resolve
  • Follow-up & close-out
Land access & resettlement

IsoMetrix follows the IFC standard in terms of the Land Access, Resettlement and Compensation processes with the following stages typically being addressed.

Land Identification

  • Logs the land identified for the project site
  • Logs the individual land portions that make up the project site file

Project Affected Stakeholders

  • Captures the stakeholder entities (i.e. households and community institutions) and their linked entity stakeholder members within every land portion of the project site

Asset Register

  • Identifies the stakeholder entity member’s assets and land use activities which are linked to each land portion

Restoration & Compensation

  • Allows the organisation to plan compensation, restoration and training initiatives based on the Asset Register, Livelihood and Socio-Economic Assessments
Socio-economic development

The Socio-Economic Development solution enables organisations to design, plan, implement and monitor all development programmes and projects. These can either be obligatory or voluntary initiatives. For all socioeconomic development modules, users are able to:

  • Set specific categories
  • Input project/initiative details
  • Assign tasks
  • Assess actual performance against plan

Local Economic Development

Local Economic Development projects are usually implemented in the area within which operations take place as well as in areas from which the majority of the workforce is sourced. They can be defined as:

  • Poverty eradication
  • Community upliftment
  • Infrastructure development
  • Training initiatives

Enterprise & Supplier Development

Enterprise and Supplier Development programmes and projects are generally focused on promoting more business between the organisation and local businesses in a sustainable manner.

Enterprise Supplier Development is usually categorised to provide assistance as follows:

  • Operational support
  • Financial support
  • Skills development support

Corporate Social Investment (CSI)

CSI programmes are aimed at enhancing the reputational capital of the organisation. They are typically categorised as:

  • Sponsorships
  • Donations

Employee Development

Organisations need to prove that they are utilising and expanding the existing employee skills base, specifically for employees that are from the host communities. To achieve this, a skills development plan is required.

Development areas are:

  • Scarce and critical skills
  • Learnerships and bursaries
  • Artisan development
  • Adult basic education training

Community Development

This is usually linked to host communities which are those communities directly impacted by the operation.

Organisations are responsible for developing community stakeholders to either work for the organisation or to work within the local economy. This development is therefore generally linked to socio-economic development projects and can take the form of:

  • Bursaries
  • Internships
  • Learnerships
  • Sponsorships
  • Mentorships
  • Adult basic education training

Local Content & Procurement

Organisations are compelled to support the local economy by procuring goods, services and consumables from the host community where possible.

The IsoMetrix Local Content & Procurement module addresses the following:

  • Supply and demand analysis for products and services
  • Develops lists of products and services that could be targeted for local procurement
  • Identifies and profiles potential local suppliers and their support needs
  • Benchmarks initiatives to support local procurement and supplier linkages
  • Defines, measures, and monitors local procurement
  • Local Procurement Plans

Audits & Inspections

It is essential that the information that has been captured in the system is verified and validated through a combined assurance audit approach. This ensures integrity of the information for  informed decision-making and integrated reporting purposes.

  • Planning the audit
  • Defining the scope
  • Assigning audit staff
  • Findings of both conformances and non-conformances
  • Working papers
  • Sign-off

Systematic inspections are practical ways to identify and correct unsafe equipment, conditions, processes and work practices.

  • Formal evaluation exercises are scheduled
  • Measurement of activities on either a planned or ad hoc basis
  • Allows for different areas of the social environment to be checked for non-conformance

Developmental Outcomes

The aim of this process in IsoMetrix is to measure and monitor the social outcomes stemming from developmental programmes and projects.

This is done by measuring and monitoring the following processes:

  • Capture the activities associated with each developmental project
  • Quantify the input from a cost and time perspective
  • Quantify the Key Performance Indicator (KPI) output resulting from each activity (e.g. schools built, people trained)
  • Monitor the outcomes of the output (e.g. education levels, new jobs)

Performance Monitoring

  • Monitors the implementation progress and the performance of each initiative


IsoMetrix has signed a global OEM agreement with QlikView which means QlikView is embedded in IsoMetrix. All reports and dashboards in the IsoMetrix application are powered by the QlikView reporting engine.

QlikView is a world leading Business Intelligence tool that allows for the deep analysis of all data in the IsoMetrix application through charts, graphs, tables, reports and dashboards designed and distributed around the organisation’s exact requirements. Geographic

Geographic information system (GIS) integration

The IsoMetrix GIS Integration allows geospatial references (such as coordinates) and their corresponding attributes to be pushed from IsoMetrix to the GIS typically through web-services so they can be rendered and displayed by the GIS as points on a map. Similarly geospatial references (such as polygons) and their corresponding attributes can be pulled from the GIS to IsoMetrix typically through web-services so they can be linked to records in IsoMetrix such as Stakeholders.

Why IsoMetrix?

  • Agility. What makes IsoMetrix exceptional is that new modules can be created, or existing ones modified, without a single line of code being written. Because systems can be configured by people who are not developers, organisations can significantly reduce the cost and speed of the initial creation of, and enhancements to, the system. While every customer might have a custom solution, they all share the same source code.
  • Integration. The ease with which new modules can be created in IsoMetrix means that systems that are usually not integrated – islands of information such as standalone spread sheets and databases – can be consolidated into a single system, with centralised administration and security. Integrating systems in this way drives organisational efficiency with multiple disciplines within GRC on a single platform.
  • Visibility. By integrating and centralising disparate systems, management has visibility over information such as areas of risk, trends, overdue activities, and non-conformances. Greater visibility enables better decision-making. The QlikView dashboards built into IsoMetrix present immediate visibility around areas of concern such as overdue activities and non-conformances, as well as the analysis of trends and exceptions.


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