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Leading ESG software developer IsoMetrix has continued its proud history of customer satisfaction by recording a 94% customer retention rate for FY22, and looks set to carry its industry-leading score into FY23 as well.
With its broad array of risk management software products and solutions, IsoMetrix attracts a wide variety of customers drawn to the company's technology-led, forward-looking portfolio. Yet it's the company's commitment to quality and customer service which keeps its clients satisfied and enables its high customer retention rate year-on-year.
IsoMetrix recently demonstrated its commitment to quality by achieving official ISO 9001:2015 quality certification across all regions, with the globally recognized certification being based on the implementation of an internal quality management system.
In addition, customers appreciate how seriously the company takes security. Not only is IsoMetrix fully ISO 27001 certified, but it achieved an ‘A’ rating late last year for security posture in an assessment undertaken by SecurityScorecard, a US-based information security company that rates cybersecurity postures of corporate entities.
IsoMetrix's Executive of Customer Success, Andrea Green, commented that "At IsoMetrix we take great pride in being the ESG, EHS and sustainability software choice to so many organizations. We continue to work towards satisfying and delighting our customers via the commitment of our teams, and the personalized interaction with our dedicated Customer Success Managers. Achieving our ISO 9001:2015 certification is further testament to upholding our goal of improving both our products and our service to our customers."