|Job Title||Customer Service Consultant|
|Reporting to||Programme Manager|
|Date Advertised||02 October|
|Start Date||01 November|
We are looking for a candidate with Software Support experience to join our Customer Services, team in an IT software development environment.
The IsoMetrix DNA encompasses the following core values and behaviors:
- Own It!
- Do the right thing
- Embrace Ideas
- Win together
- Think Beyond
Main purpose of Job:
Provide software support to live clients.
- Call classification
- Replication of issues
- Customer fixes and liaison
- Monitoring Support Dashboard and escalating issues as they arise
- Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.
Minimum qualification and experience:
- Grade 12
- 3 years’ experience in Software Support
Experience/training that would be an advantage:
An IT related qualification.
Exposure to QlikView and/or web-based software.
Exposure to IsoMetrix and/or integrated risk management.