Job Title Customer Service Consultant
Department Projects
Reporting to Programme Manager
Location Fourways, Johannesburg
Position type Permanent
Date Advertised  02 October
Start Date 01 November
Salary Market-related
IsoMetrix, a fast-growing South African company with international offices in North America and Australia, is a leading provider of software solutions for Governance, Risk and Compliance management and reporting.

 

We are looking for a candidate with Software Support experience to join our Customer Services, team in an IT software development environment.

 

The IsoMetrix DNA encompasses the following core values and behaviors:

  • Own It!
  • Do the right thing
  • Embrace Ideas
  • Win together
  • Think Beyond

Main purpose of Job:

Provide software support to live clients.

Primary responsibilities:

  • Call classification
  • Replication of issues
  • Customer fixes and liaison
  • Monitoring Support Dashboard and escalating issues as they arise
  • Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.

Minimum qualification and experience:

  • Grade 12
  • 3 years’ experience in Software Support

Experience/training that would be an advantage:

An IT related qualification.

Exposure to QlikView and/or web-based software.

Exposure to IsoMetrix and/or integrated risk management.