Terms and Conditions

1. Terms and conditions

1.1. Metrix Software Solutions (Pty) Ltd Licence Contract terms and conditions must be read in conjunction with this quote and applies to all

  • Software and Licencing ;
  • Support Services ;
  • Hosting, Software as a Service (SaaS) and Rental services;
  • Extended Support Services.

1.2. Metrix Software Solutions (Pty) Ltd Inclusions and Exclusions must be read in conjunction with this quote and apply to Services.

1.3. Metrix Software Solutions (Pty) Ltd Licence Contract must be signed prior to issuing of licences and commencement of Services.

1.4. Software as a Service (Saas) – minimum period 3 years;

1.5. Software developed in the English language (United Kingdom). If additional languages are required the second additional language will be subject to licencing. NB: Additional languages are only available with Version 4 of IsoMetrix.

1.6. Hosting, Rental and Extended Support Services – minimum period of 12 months

1.7. Implex Legal Register rates are valid for South Africa only.

2. Invoicing

2.1 Software and Licencing – on receipt of the purchase order;

2.2. Annual Licence Fees (ALF)

  • First year ALF included in 2.1 above;
  • ALF anniversary date will be the first day of the month following receipt of order;
  • ALF on additional Software and/or Licences purchased will be invoiced on a pro rata basis to align with existing annual fees.

2.3. Hosting, SaaS, Rental and Extended Support Services – in advance of service commencement.

2.4. Services – last day of each month based on hours worked.

2.5. Training – 50% invoiced at time of securing training date and balance invoiced after completion of training. This deposit is forfeited if confirmed training dates are cancelled or rescheduled.

2.6. Reimbursements – invoiced on receipt of 3rd part claim with supporting vouchers.

3. Payment terms

3.1. Software and Licencing – 7 days from date of invoice;

3.2. All other services – payment due on last day of the month following month in which the invoice is dated.

3.3. Reimbursements – payment on presentation of invoice.

4. Taxes

4.1. Quote is net of all deductions including any tax, statutory or any other deductions.

5. Validity

5.1. Quote is valid for a 90 day period from date of quote.

6. Price escalations

6.1. IsoMetrix annual fees escalate in line with CPI of the country of the currency invoiced;

6.2. QlikView stand-alone annual licencing fees escalate according to the prevailing QlikView licence fee.

6.3. Implex Legal Register bi-annual updates escalate according to the prevailing Implex rates.

7. Quote units and rates:

7.1.Per day is per man day;

7.2.Per hour is per man hour;

7.3.Where there is a zero in the unit column this is for information purposes only and the item is excluded from the quote;

7.4.FOC is Free of Charge;

7.5.POD is Price on Demand.

8. Travel disbursements

8.1. Travel costs are for the client account and can either be:

  • Booked and paid for directly by the client
  • Booked and paid for by Metrix – cost to be fully reimbursed by client

8.2. Travel time is charged for under following circumstances:

  • distance is more than 50km (one way);
  • less than 8 hours is billable per person per day.

8.3. Mileage is measured from the Metrix offices in Fourways and is charged at a rate of R6.50 per kilometre.

8.4. Implex travel costs are calculated ex Centurion.

9. Services

9.1. Phase 1 Fixed services provided.

9.2. Phase 2 Estimate of services provided and subject to revision after phase 1.

9.3. Phase 2 Time & Materials of services provided.

10. Annual licence and support fees

10.1. Annual Licence & Support fees:

  • are payable annually in advance
  • include renewal of the licence for continued use of the IsoMetrix software
  • include defect resolution and provision of new software functionality through the supply of IsoMetrix Service Packs
  • include help desk assistance and support for trained Administrators on the IsoMetrix Software
  • include review and escalation process through an appointed Account Manager
  • exclude installation of Service Packs
  • exclude full testing of the site or adoption of new functionality subsequent to installation of a Service Pack
  • exclude client modications to the configuration or core code that impacts on custom development or system functionality
  • exclude help desk assistance and support on non-production instances of IsoMetrix
  • exclude help desk assistance and support in excess of 15 minutes per call
  • exclude custom development support
  • exclude custom configuration support

10.2. Annual Support fees – Custom Development:

  • are payable annually in advance
  • include help desk assistance and support for trained Administrators on custom development
  • include sanity testing of custom development after installation of Service Packs
  • include updates of custom development after minor Service Packs if required
  • include defect resolution on custom development not catered for in Service Packs
  • exclude help desk assistance and support in excess of 15 minutes per call
  • exclude update of custom development after major Service Packs
  • exclude full testing of custom development after installation of Service Packs
  • exclude support of defects arising from Third Party integrations where the failure arises from the Third Party system

10.3. Annual Support fees – Custom Configuration of non-IsoMetrix Solution Templates:

  • are payable annually in advance
  • include site specific training of Metrix support staff and Account Manager on custom configuration
  • include help desk assistance and support for trained Administrators on custom configuration
  • exclude help desk assistance and support in excess of 30 minutes per call
  • exclude adoption of new functionality subsequent to a Service Pack release

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