All organisations, services and operations have customers, internal or external. They demand an ever-increasing standard of service quality from existing and new product or service offerings. A clearly structured, systematic approach to improving the customer quality experience must apply to all organisations no matter what market segment they serve or industry they belong to.
The five main components of a Management System are illustrated below. The system is a continuous loop of improvement once the first cycle is completed.
IsoMetrix is based on these Management System components. Once logged into the software, these five Components are available on the Menu Bar where features are grouped together that relate to the Management Component.
Internal non-conformances, Meetings and Audits etc. can be logged, actioned, tracked and reported on.
An area that in many companies has been neglected is the assessment of quality related risks. IsoMetrix has a built in Risk Assessment component that can be easily configured to suit the quality requirements of any company.
With the advent of the ISO 31000 Risk Management standard, which is intended to harmonize risk management processes and definitions in existing and future standards, risk management becomes the unifying foundation along with ISO 9001:2008 for an integrated management system.
IsoMetrix enables companies to establish an effective system of control for the management of Quality based on the plan, do, check, act and review cycle of management in an easy to understand and simple to navigate structure.