Case Studies

Call centre quality assurance management system

The Quality Assurance department in Shared Services at one of Africa’s leading financial services companies took the decision to automate the quality audit process of its call centre staff and selected the IsoMetrix Quality solution for the task.

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Transnet Safety League

As the Safety League evolved, so too did the needs of Transnet’s Safety Culture team. Because IsoMetrix had been tried and tested within two operating divisions of Transnet and the IsoMetrix framework has standard built-in features such as security levels, audit trails and the uploading of documents, the decision to use IsoMetrix was relatively straightforward.

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Golder UK

Golder UK implemented a system to capture the response of stakeholders of the High Speed 2 rail project. “The software is effective, fit for its purpose and easy to use. We are very happy with the product provided.” Alice Hobson Cultural Heritage…

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Transnet Engineering Case Study

Bespoke Health, Safety and Environmental software enhances decision-making at Transnet Engineering, Transnet Engineering, the second largest Operating Division of Transnet SOC Ltd, is the backbone of South…

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EnviroServ Waste Management

As a result of EnviroServ’s exponential growth and the problem of collating and chasing SHEQ data from numerous different regions, SHEQ personnel at head office were overloaded with work, mostly reactive and lacked visibility over the data being produced…

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Transnet Freight Rail

Transnet Freight Rail implemented IsoMetrix for Quality Management throughout the organisation in 2005. Prior to implementing IsoMetrix, systems had been primarily paper and spreadsheet-based which made the generation of reports and…

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Rio Tinto Coal

Riversdale Mine, based in the Moatize Basin in Tete province, Mozambique, was taken over by Rio Tinto in 2011. Prior to takeover, Riversdale had already implemented IsoMetrix and were compliant with OHSAS 18001 and ISO 9001. During…

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Metorex

Metorex has historically operated mines throughout Southern Africa, and has prospects in West and sub-Saharan Africa. The company’s current focus is on base metals in Zambia and the Democratic Republic of Congo.   After an extensive selection…

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