Senior Customer Services Consultant

Job Title: Senior Customer Services Consultant

Department: Customer Services

Reporting to: Customer Services Manager

Location: Fourways, Johannesburg

Position Type: Permanent

Date advertised: 06 December 2016

Start date: Immediate

Salary: Market related


Metrix is a fast-growing international software company playing a leading role in solutions for Governance Risk and Compliance. We require an experienced Customer Services Consultant looking for new challenges in a high growth area who has a strong administration and support background, excellent telephone manner and a dedicated customer service approach to call resolution.


Primary responsibilities:

  • Call classification
  • Replication of issues
  • Customer fixes and liaison
  • Monitoring Support Dashboard and escalating issues as they arise
  • Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.


Skills and education:

  • 5 years’ software support desk experience.
  • An IT related qualification would be an advantage.
  • Exposure to SQL and / or QlikView and / or web based software would be an advantage.


Personal attributes:

  • Must have strong communication, problem-solving and time management skills.
  • Positive attitude, team player, and hard worker.
  • Someone who is willing to learn, stay calm under pressure and has ability to multitask.