Job Title: Senior Customer Services Consultant
Department: Customer Services
Reporting to: Customer Services Manager
Location: Fourways, Johannesburg
Position Type: Permanent
Date advertised: 06 December 2016
Start date: Immediate
Salary: Market related
Metrix is a fast-growing international software company playing a leading role in solutions for Governance Risk and Compliance. We require an experienced Customer Services Consultant looking for new challenges in a high growth area who has a strong administration and support background, excellent telephone manner and a dedicated customer service approach to call resolution.
- Call classification
- Replication of issues
- Customer fixes and liaison
- Monitoring Support Dashboard and escalating issues as they arise
- Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.
Skills and education:
- 5 years’ software support desk experience.
- An IT related qualification would be an advantage.
- Exposure to SQL and / or QlikView and / or web based software would be an advantage.
- Must have strong communication, problem-solving and time management skills.
- Positive attitude, team player, and hard worker.
- Someone who is willing to learn, stay calm under pressure and has ability to multitask.