Junior Technical Support Consultant

Job title:                              Junior Technical Support Consultant

Department:                      Customer Services

Reporting to:                     Senior Technical Support Consultant

Location:                             Fourways, Johannesburg

Position type:                    Permanent

Start date:                          Immediate

Salary:                                  Market related

 

IsoMetrix Software Solutions is a fast-growing International software company playing a leading role in solutions for Governance Risk and Compliance.

IsoMetrix is looking to grow its current team of technical support consultants. We are looking for a Junior Technical Support Consultant.

Primary responsibilities:

  • Internal IT Support.
  • IsoMetrix end user support.
  • Obtaining backup copies of IsoMetrix for Support and QA site creation.
  • IsoMetrix Support Site creation.
  • Application of Service packs for Support and QA sites.

Necessary skills, education and requirements:

  • Grade 12
  • An IT related qualification would be an advantage
  • Be familiar with Server 2008 / Server 2012
  • Be familiar with Windows 8 / 10
  • Be familiar with DHCP, DNS and TCP/IP
  • Have knowledge of Active directory
    • User Creation
    • Understanding of Group Policies
    • Joining of Workstations to a Domain
  • Office 365

 

Additional skills and experience:

  • Knowledge of Virtualization including Hyper-V and the Azure platform.
  • Have worked with Computer Hardware
    • Dell
    • HP
    • Lenovo
  • SQL Server 2012, 2014 and 2016

Personal attributes:

  • Attention to detail.
  • Problem solving skills.
  • Positive attitude, team player and hard worker.
  • Must have strong communication and time management skills.
  • Someone who is willing to learn, stay calm under pressure and has ability to multitask.

Additional requirements:

  • Be willing and have the ability to work after hours when required and perform standby on a rotational period

 

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